{"id":2540,"date":"2021-04-19T11:50:26","date_gmt":"2021-04-19T09:50:26","guid":{"rendered":"https:\/\/defacto-pr.ch\/?page_id=2540"},"modified":"2024-04-04T11:02:07","modified_gmt":"2024-04-04T09:02:07","slug":"crisis-communications","status":"publish","type":"page","link":"https:\/\/defacto-pr.ch\/en\/crisis-communications\/","title":{"rendered":"Crisis communications"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;30px|0px||0px|false|false&#8221; custom_padding=&#8221;0px|0px||0px|false|false&#8221;][et_pb_row _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin_tablet=&#8221;|0px||0px|false|false&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;|0px||0px|false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/defacto-pr.ch\/wp-content\/uploads\/2021\/01\/comnumcrise.jpg&#8221; title_text=&#8221;comnumcrise&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px||0px|false|false&#8221; locked=&#8221;off&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221;][et_pb_text _builder_version=&#8221;4.8.2&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#026679&#8243; text_font_size=&#8221;14px&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExMTEifX0=@&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: right;\"><span style=\"color: #026679;\"><a style=\"color: #026679;\" href=\"https:\/\/defacto-pr.ch\/en\/litigation-pr\/\">LITIGATION PR &gt;<\/a><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_divider divider_weight=&#8221;4px&#8221; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;13%&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; header_font_size=&#8221;83px&#8221;]<\/p>\n<h2>Crisis communications<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221;]<\/p>\n<p><strong>As the recent past has shown us many times, exceptional situations such as cyber-attacks, health risks, defective products, defamatory comments on social networks, put organizations and leaders under pressure.<\/strong><\/p>\n<p>A crisis is characterized by a momentary loss of control by the institution over the information exchanged about it. How could you respond, in what terms, to whom? The reputation of a company or organization is one of its most valuable assets. Indeed, an organization is now judged on the professionalism with which it will communicate when a crisis occurs.<\/p>\n<p>The credibility and reputation of an institution are strongly influenced by the perception of the communications and responses it provides during a crisis situation. This is why communications in times of crisis must be particularly careful and organized; when planned, it increases your company&#8217;s ability to control.<\/p>\n<p>The de facto communications agency advises its clients when a crisis occurs but also beforehand for an adequate preparation:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#026679&#8243; header_text_color=&#8221;#ffffff&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; width=&#8221;75%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;|20px|10px||false|false&#8221; border_color_all=&#8221;#9ab7b2&#8243;]<\/p>\n<ul>\n<li>Audit and strategic review<\/li>\n<li>Multi-stakeholder crisis communications plan<\/li>\n<li>Consulting in crisis situations<\/li>\n<li>Good practices including on social networks<\/li>\n<li>Good practices including on social networks<\/li>\n<li>Reputation management<\/li>\n<li>Litigation PR<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#292824&#8243; header_font=&#8221;||||||||&#8221; header_font_size=&#8221;60px&#8221; background_color=&#8221;#258193&#8243; custom_margin=&#8221;25px||||false|false&#8221; custom_margin_tablet=&#8221;0px||25px||false|false&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;30px|25px|25px|25px|false|false&#8221; border_color_all=&#8221;#9ab7b2&#8243;]<\/p>\n<p><span style=\"color: #ffffff;\">\u00ab It takes 20 years to build a good reputation and five minutes to destroy it. \u00bb <br \/><\/span><span style=\"color: #ffffff;\"><br \/>Warren Buffet<br \/><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.7.4&#8243; _dynamic_attributes=&#8221;link_option_url&#8221; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#026679&#8243; text_font_size=&#8221;14px&#8221; link_option_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI0OSJ9fQ==@&#8221;]<\/p>\n<p><span style=\"color: #026679;\">&lt; GO BACK TO SERVICES LIST<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.7.4&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; 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